For many consumers, warranty coverage is one of their primary concerns when spending thousands of dollars on a new mattress. Due to the expense involved—memory foam mattresses cost upwards of $5,000, and even traditional pillow-top mattresses retail for over $1,000—consumers want to know that they can depend on the manufacturer to repair or replace a mattress under warranty for years following purchase. Tempur-pedic and Sleep Number offer twenty-five-year warranties to entice consumers to purchase their products. Serta and Simmons—both of which are owned by the National Bedding Company—also offer long warranties ranging anywhere from 3 to 30 years and include no charge for replacements within the first 10 or so years of ownership. These long-term warranties should give consumers as much comfort as the mattresses themselves!
Consumers report in droves, however, that Simmons and Serta routinely deny warranty coverage due to the presence of any stain, no matter how small or harmless, on a defective mattress. Don’t believe us? Just listen to some of the incredible stories from affected consumers (postings from www.consumeraffairs.com):
But even more frustrating for consumers who have had warranty coverage denied by Simmons and Serta due to small mattress stains: Serta and Simmons preclude customers from cleaning their mattresses or protecting them with any sort of fabric sealer! Both warranties state that cleaning your mattress or using any “fabric protection stain” also will void your warranty. As a result, Serta and Simmons customers who have had warranty coverage denied due to mattress stains are caught between a rock and a hard place (or, rather, a rock and a mattress): don’t protect your mattress and lose warranty coverage, or use a mattress cover that leads to uncomfortable sleep and wrinkled sheets and can cost upwards of $100.
Were you denied warranty coverage for a Simmons or Serta mattress only because the mattress was stained? If so, we’d like to speak with you and discuss your rights.
February 18, 2016Share on Social Media