Consumer Fraud

Behr Premium DeckOver®: Although it should Last Years, it Bubbles, Peels, Cracks, and Fades in Months

CCMS HAS ENDED ITS INVESTIGATION INTO THIS ISSUE.

Staining your deck is a tough task. As anyone who’s done it knows (this author included), staining is time-consuming, expensive and difficult. You have to wash and clean your deck, make sure the weather will hold for days, and then carefully stain your deck using a combination of rollers and brushes (don’t miss those spaces between the boards!). And after all that time and expense …. You get to do it all over again the next year. Hooray for staining! But according to Behr – maker of those same stains you love to hate – there’s a solution: Behr Premium DeckOver®.

Behr claims that Premium DeckOver® and its“100% acrylic formula conceals cracks and splinters up to 1/4″, and creates a smooth, slip-resistant finish that also resists cracking and peeling. It’s available in 54 solid custom colors, and is also great for decks, railings, patios, composite decks, pool decks and walkways.” So instead of having to re-stain your deck every year in order to preserve that lustrous finish, Behr DeckOver provides a long-lasting coating that should leave your deck looking brand new for years to come. Home Depot, Behr’s preferred distributor and the lone Big Box retailer to carry DeckOver®, also claims that DeckOver® “[r]esists cracking & peeling and conceals splinters & cracks up to 1/4 in … [and] Provides a durable, mildew resistant finish.” Between Behr and Home Depot, consumer likely think DeckOver® is a miracle product.

But according to homeowners from across the country, DeckOver® is not all it’s “cracked” up to be. Homeowners from all sorts of climates and places are reporting that Behr Premium DeckOver® is prone to bubbling, peeling, cracking and molding only months after application. The problem seems to lie in the product’s chemical composition. DeckOver® simply will not adhere correctly, and as a result air and moisture become trapped beneath the surface and it result in cracking and peeling that spell disaster for your deck. Moreover, consumers are reporting that Behr will only agree to refund their purchase while making no effort to reimburse consumers for the time and energy they likely expended to stain their deck (not to mention the time and money needed to remove DeckOver® and apply a new stain).  Here’s one angry consumer discussing exactly how his product failed:

https://www.youtube.com/watch?v=ntQRHzSGnyc

Consumer complaints aren’t limited to third-party websites, either; the Behr and Home Depot websites themselves are littered with customer complaints about a product that clearly does not function as intended.

 

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April 7, 2015